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Guest Character Profiles > Katrina Marshall Farah Mak

Katrina Marshall 2022, 2023, 2024
Occupation: Lassiters Hotel Housekeeping/Receptionist

When Harlow Robinson, who worked in housekeeping at Lassiters hotel and was also the granddaughter of hotel owner Paul, started taking time off to work at Montana Marcel’s fashion week, her colleagues Katrina Marshall and Rebecca Wright were unimpressed. Feeling that they were picking up all of the slack, and that Harlow was getting preferential treatment, both women made sure to make jibes at her whenever possible. When Harlow was then publicly humiliated during the fashion show, as a video of her and Ned Willis ripping each other’s clothes off was projected onto her dress on the runway, Katrina became prime suspect. After denying everything, and being rude and aggressive towards Terese, she was suspended from work.

A few weeks later, during an HR meeting about the incident, Katrina continued to deny that she’d had anything to do with it, pointing out that the strange Corey Smythe-Jones had been hanging around outside the tent where the fashion show was taking place that day. When it was finally revealed that Corey had been trying to destroy Harlow’s life for weeks, Katrina received her job back, along with pay for the four weeks she’d been suspended, plus a five percent pay rise for her loyalty to Lassiters.

A couple of years later, Katrina was sorting through the lost property with colleague Sandy Phillips, when they were spotted by Reece Sinclair, whose family had become investors in the hotel. Reece watched as Katrina held up a sun necklace, joking about keeping it for herself - but Reece clearly recognised the sun and rushed back to her hotel room, where she took out a matching moon necklace. After learning that the hotel's lost property went to the Sonya Rebecchi Foundation, Reece went there and tracked down the necklace.

The following week, Reece was beginning a search for her missing sister, Krista - the owner of the sun necklace and the real reason that her family had bought into the hotel and that she had come to Australia. Knowing that Krista had been at Lassiters before she disappeared, Reece needed to figure out exactly when and were she’d been staying to see if she could find any clues about where she’d gone. Claiming to be doing market research, Reece asked Katrina to look up the details for every guest who’d stayed in a particular month - claiming to pick that month at random. Once she had this information, and knowing that Krista had paid cash and was staying under a fake name, she asked Katrina to get the room service orders for some of those guests, finally narrowing it down and learning that Krista had been using the name Kelly Miller during her stay.

With hotel co-owner Paul still unaware of the real reason for Reece hanging around in Erinsborough, he was becoming increasingly obsessed with getting rid of her. While Paul was standing in reception one day, Katrina asked if there was anything she could do to help him, and he had an idea. He sent Katrina off to find Tina from the spa, asking if she could book a massage for him, then, when the coast was clear, he set off the hotel’s fire alarm. As everyone else left the building, Paul then took the opportunity to go and search Reece’s room for something he could use against her.

A few weeks later, with Reece back in the USA, after her father Conrad suffered a stroke, Byron was helping her younger sister, Krista, through drug withdrawal. Desperate to be well again and to go and see her dad, Krista refused to go into rehab, instead asking Byron to help her to get a room at Lassiters where she could recover. As Byron had just quit his job as porter, Katrina was reluctant to help when he asked her to comp a room for Krista, particularly as Paul Robinson was unhappy with the idea. Byron, however, pointed out that Krista’s father part-owned the hotel and they had no right to stop her from using it, and Katrina quickly handed over a key card.

A few months later, Katrina was approached by Sadie Rodwell. A regular visitor to the hotel, as the nanny to Leo Tanaka's young daughter, Abigail, Sadie was concerned that Eden Shaw - the man responsible for the death of Leo's twin brother, and son of Paul Robinson, David - had visited Lassiters the night before David's death. Sadie wanted Katrina's help with getting access to the CCTV recordings from that night, but Katrina insisted that she couldn't help. When Sadie then offered to do Katrina's make-up for an upcoming wedding, which her ex would also be attending, Katrina finally agreed to help. Later that day, she sent the files to Sadie, which confirmed that Eden had been visiting Paul at the hotel, and that Paul's actions had effectively led to the death of his own son.

A few weeks later, Katrina was one of the hotel staff working at the Lassiters Longest Lie-In. The event was designed by Krista to improve hotel business, and involved people signing up to see who could spend the longest in a bed in the Lassiters complex, with the winners receiving an all-expenses paid stay at Lassiters New York. Katrina was clearly unhappy about having to work the event and, when she overheard Krista saying that it all seemed to have gone well, she was quick to tell her about the disaster that had happened earlier that morning, when Terese Willis found out that her husband Toadie had cheated on her with Melanie Pearson.

Trivia Notes
• Farah Mak (as Farah Sobey) was previously the voice of smart speaker Lyra in 2018

Episodes Featured
8832, 8836, 8853, 8855, 8922, 8924, 8933, 8944, 8988, 9005